FAQ PAGE – Actionowonline.com LLC

FAQ PAGE


HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE TO MY HOME?

We aren't like Amazon where we can gaurentee 2 day delivery, but we do everything to get your products delivered in the quickest possible time!

Delivery time usually is 4-7 days, as all of our products come from US Suppliers, but occasionally if a product is out of stock, it could take up to 14 days to restock the item from our manufacturers.

Depending on how close you live to the warehouse, how many stock are immediately available and the complexity of your order, this 4- 14 day timeframe is quite normal for US deliveries.

If you are an international customer, these delivery times times may increase to over 21 days due to the extra shipping distances. 

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should NOT be thrown away!

Please take photographic proof and email the photos of the damaged product/s along with your D.O (Delivery Order) number to us at sales@actionowonline.com or call our toll free number on (888) 983 1857 to see if we can resolve the matter immediately.

PLEASE REFER TO OUR REFUND POLICY FOR MORE INFORMATION!

  1. We will review all information before making a decision to send another of the same product to you at no cost, subject to availability.
  1. In the event of lost parcels, we will try to locate the delivery team from your chosen shipping carrier, and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/ WRONG PRODUCTS/ MISSING PRODUCTS?

Failure to follow these steps and contact us will not receive a refund:

  1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the product/s and your D.O (Delivery Order) number.
  2. You may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  3. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
  4. In the event you've received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to sales@actionowonline.com and after which, kindly give us a call at (888) 983 1857.
  5. Our Customer service team may be required to find out more information before a decision is made to re-send the missing sample to you at no cost, subject to availability.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to Actionowonline.com account.

When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. 

PLEASE CHECK THAT ALL DELIVERY INFORMATION IS CORRECT BEFORE MAKING THE FINAL PURCHASE!

If you accidentally type in the incorrect address, and you don't receive your order, we take no responsibility for any costs incurred. 

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it.

You can try checking your junk / spam folder or contact us at sales@actionowonline.com. Our toll free number is (888) 983 1857 to speak to one of our operators.

WHY IS THERE A COUPON LIMIT?

Actionowonline.com is a popular website and gets lots of shoppers at a time.

These limits are in place to make sure everyone shopper has an equal opportunity to get the best deals! So...

- Each member is entitled to only one (1) coupon order.

-Ensure that your details are correct before entering final payments.

- Kindly clear all pending payments before another checkout.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History.

You will receive a Tracking number once your product leaves one of our warehouses. This tracking can be followed from the chosen delivery provider's website.

For orders via registered postage, a tracking number (article tracking number) will be emailed to you after the receipt given from your chosen shipping provider or our designated carrier which can be UPS, USPS, FedEx or DHL is provided.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

NOTE: We cannot give refunds once payment is verified and the order has been processed. PLEASE BE SURE THAT YOU WANT TO MAKE A PURCHASE BEFORE MAKING FINAL PAYMENTS!

Please IMMEDIATELY contact our sales team on sales@actionowonline.com or call our toll free number (888) 983 1857 if you would like to cancel your order.

We will do our best to resolve the matter, but cannot gaurentee an immediate refund if the order's already been processed.

 

WHAT ARE THE FEES IF I CHANGE MY MIND AND NO LONGER WANT THE PRODUCT?

The percentage based fee of 20% for handling and repackaging, plus any shipping fees. 

Handling fee covers the delivery, material, labour and logistics cost to support our service. 

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via UPS, USPS, FedEx or DHL. If you have a preferred delivery service, please contact us prior to making your final payment.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website.

Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to Actionowonline.com system for your order.

It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we accept Credit/ Debit cards, Apple pay, American Express, Discovery and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

 

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.

I AM HAVING PROBLEMS ACCESSING ACTIONOWONLINE.COM. SOME OF THE PAGES LOOK WIERD. AM I USING THE RIGHT BROWSER?

As Actionowonline.com uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

  1. Microsoft Internet Explorer Version 10 onwards.
  1. Mozilla Firefox Version 10 onwards.